Uses our powerful Product Recommendation tool to increase sales and customers’ retention

  • Industry:
    Foot wear
  • Location:
    FL, USA
  • Platform:
    Magento
  • 4X
    Increase in conversion rate through search
  • 2000+
    Monthly searches
  • 23%
    Decrease in site’s
    bounce rate

PAUL MIHELICH

COO

With InstantSearch+, search results are in front of our customer quickly and intuitively. We love the recommended products feature and implementation was so easy – on the site within one day! The navigation is the best part, smooth and easy and lightning fast. This helps our customer support team as well as they find the products instantly and can help customers’ calls on the spot.

About ShoeZen

ShoeZen is an online retailer of quality name-brand shoes at affordable prices, available in the US and internationally.
Launched at 2013, ShoeZen strive to have complete customer satisfaction by bringing quality, name-brand shoes to your fingertips at affordable prices.

ShoeZen Challenges

Non-accurate search results leading to low customer retention.
Slow search speed and product rendering causing frustrating user experiences.
Inability to show “related products” to retain and upsell existing customers.
Inability of customer support representatives to instantly find products and solve customer problems

Solution

“Smooth and easy and lightning fast”

“In terms of interface- it is much better than what we have experienced before.

The navigation is the best part, smooth and easy and lightning fast. This helps our customer support team as well as they find the products instantly and can help customers’ calls on the spot. That of course increased our customer retention.”

Works great; conversion rate is much better

“With InstantSearch+ the related products feature works great, the products are relevant and not random.
The conversion rate is much better and customers stay on the site for longer periods of time.”

“We were amazed… increase in ROI”

“We were amazed at the speed of implementation; it was all set and ready to work in less than 1 hour.”
“In terms of our SEO and our google ad spend, we saw an increase in the ROI. We spend less on our advertising budget and get more conversions, so definitely IS+ has helped here.”

Results

Overall, ShoeZen summarizes their experience with InstantSearch+ as follows:

We are new to InstantSearch+ and are already very pleased with how this extension has made shopping easier for our customers. Our previous experiences with search extensions were sub-par and ended up slowing down our site to less than a crawl. With InstantSearch+, search results are in front of our customer quickly and intuitively.
We love the recommended products feature and implementation was so easy – on the site within one day!

InstantSearch+ is used by over 350,000 merchants worldwide

Try it now